General Store FAQ

How can i return something i just don’t want ?

If you are not satisfied with any of the items you have received for any other reason, we will refund you in full for the cost of the items (but not the postage and packing) if we receive the returned items to us in the condition that they were sent, within 28 days of delivery to you. Your statutory rights are not affected either by ordering from us or by us refunding you.

All returns must be accompanied by original receipt and a written explanation on why you are returning the goods.
All merchandise must be returned in “new” condition (ie: tags intact, no wear or damage).

The cost for shipping is refunded only when the return is the result of an error on our part.

Credit card/Paypal charges are credited back to original card used. NO exceptions.

When sending items back please get a proof of postage.

What if i have recieved the wrong items ?
If items you have recieved are incorrect due to a mistake on our part you must send it back to us within 28 days in the same condition that you received them. We will then send you the correct item (if available) or refund your card for the amount of the item plus shipping charges.

What happens if the goods are damaged ?
If you are not satisfied with any of the items you have received because they are damaged, we will either refund you in full (including the postage and packing you were charged), or send you a replacement. We must receive the damaged item(s) back from you within 28 days of delivery and in the same condition that you received them. We must also receive the items back before we send replacements to you, if that’s what you’ve requested.

What forms of payment do you accept ?
We accept Visa, Mastercard, Switch, Solo, Paypal.

How long does delivery take ?
Once your order has been processed and entered the postal system, delivery should take:
UK: 1-4 working day
Europe: 4-7 working days
USA / Canada: 7-14 working days
Rest of World: 7-20 working days (depending on location)

Do you deliver overseas ?
Yes we do. Simply go through the checkout process and once you have either registered your details or logged in (existing customers) the shipping charge will be updated.

I’m trying to order some items and every time I add these to my shopping cart….
Please ensure that you have ‘Cookies’ enabled within your browser preferences as without this the items will not be logged.

eg. Internet Explorer
Goto ‘Tools’ menu, select ‘Internet Options’, click on the ‘Privacy’ tab and set the bar to ‘Low’.

How do i change personal my details ?
To change any of your details, firstly log in and then click on the ‘My Profile’ link located at the top of the page.

Do you charge VAT/Tax ?
Yes we charge all EU countries 20% on the goods.

What do i do now i have got all the items i want ?
Just click on the “Checkout” button (below order or Shopping Cart menu) and go through the following steps:

1: If you are a new customer then you will need to either create an account or fill in your details with the “New Member” form. By creating a Username and Password when returning to the store all you will need to do is login and all your details will be there.

2: Once you have either logged in or filled in your details you will then need to select a method of Payment, press “Continue” and you will be fowarded on to the payment processing. We accept Visa, Mastercard, Visa Debit, Switch and Solo cards as well as Paypal.

3: When the payment has been accepted you will be sent a copy of the order to the email address you supplied and your order will then be processed and dispatched.

How do I remove items from my cart ?
You can do this by either going to “View Cart” and clicking on “Delete Item” or within the “Checkout” section of the store and change the quantity and click the “Update” button.

How do find the item i want ?
Simply search for the items you are after by either using the search feature at the top (enter artist, label, track or Cat number) or by using the catagorie menu on the left.